FAQs

1. What payment methods do you accept?
At Twinkle Kiddo, we accept various payment methods, including major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options.

2. How can I track my order?
Once your order is processed and shipped, you'll receive a confirmation email containing a tracking number and instructions on how to track your package. You can also log in to your Twinkle Kiddo account to check the status of your order.

3. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please refer to our Returns & Exchanges policy. We accept returns within [number of days] days of delivery, provided the items are unused, in their original packaging, and accompanied by a receipt or proof of purchase.

4. How do you ensure the safety of your products?
At Twinkle Kiddo, we prioritize the safety and well-being of your little ones. We meticulously select products from trusted brands that meet or exceed safety standards. All items undergo thorough quality checks before being made available on our platform.

5. Do you offer international shipping?
Currently, we only offer shipping within [specific regions/countries]. We are continually exploring options to expand our shipping destinations to serve more customers globally. Please contact our customer support for any specific shipping inquiries.

6. How can I contact your customer support team?
Our dedicated customer support team is here to assist you. You can reach us via email at [support@twinklekiddo.com] or through our Contact Us page [link to contact page], where you can fill out a form with your query. We strive to respond promptly to all inquiries within [response time].

7. Are your products BPA-free and non-toxic?
Yes, we prioritize the health and safety of your child. Our products, especially feeding and bathing essentials, are carefully chosen to be BPA-free, non-toxic, and made from high-quality materials that are safe for your baby.

8. Can I cancel or modify my order after it has been placed?
We process orders swiftly to ensure prompt delivery. Therefore, please contact our customer support team immediately at [contact information] if you need to cancel or modify your order. We'll do our best to accommodate your request, but please note that orders already shipped cannot be altered.